Returns Policy

Thank you for shopping with us at GLOBALMERCHANTS NETWORK PTE. LTD. We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we are happy to offer returns in accordance with the following policy:

1. Return Period

We accept returns within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be in its original packaging, with all tags and labels still attached.
• Proof of purchase (order number or receipt) must be provided.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Intimate apparel
• Swimwear
• Sale items or gift cards

4. How to Return an Item

To initiate a return, please follow these steps:

1. Email us at [email protected] with your order number and details of the items you wish to return.
2. Our customer service team will provide you with further instructions, including a return authorization (RA) number and shipping details.
3. Carefully package the item(s) and ship it back to us. Please ensure the items are returned in their original, unused condition.

5. Return Shipping Costs

Unless the return is due to an error on our part (such as receiving a defective or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item(s).

6. Refunds and Exchanges

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund or exchange.

• If approved, your refund will be processed to your original payment method within 7-10 business days.
• If you opt for an exchange, we will ship the replacement item(s) once we receive the returned items in their original condition.

7. Damaged or Defective Items

If your item is damaged, defective, or incorrect, please contact us immediately at [email protected]. We will offer a full refund or send you a replacement at no additional cost.

8. Final Sale

Items marked as “Final Sale” are not eligible for returns, exchanges, or refunds.