Shipping Policy

Thank you for shopping with GLOBALMERCHANTS NETWORK PTE. LTD.! We strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy below for more information regarding our shipping process.

1. Processing Time

Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during peak seasons or promotional periods, processing times may take longer. We appreciate your understanding and patience.

2. Shipping Methods and Carriers

We offer a variety of shipping carriers for your convenience, including:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• Other carriers may be available based on the shipping destination.

At checkout, you will be able to choose your preferred shipping method and carrier. Shipping costs are calculated based on the delivery location, shipping method, and package weight.

3. Shipping Rates

Shipping rates are calculated during checkout based on the delivery address, shipping method, and order size. You can view the available shipping options and the corresponding rates before completing your purchase.

For international orders, please note that additional customs fees, taxes, or import duties may apply, and these are the responsibility of the customer. We recommend checking with your local customs office for more information about potential charges before placing your order.

4. Delivery Timeframes

Delivery times depend on the shipping method chosen and your location. Typical delivery timeframes are as follows:

• Domestic (US): 3-7 business days
• International: 7-21 business days, depending on destination

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs processing, or other external factors.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment directly through the respective carrier’s website.

6. Shipping Restrictions

Currently, we do not ship to PO Box addresses for certain carriers. Please ensure that you provide a valid street address when placing your order.

Some countries may have restrictions on certain items. We advise you to check your local import regulations before placing an order.

7. Missing or Damaged Items

If your order has not arrived within the expected timeframe or if there are any issues with your shipment, please contact us immediately at [email protected]. We will work with you and the carrier to resolve any issues, whether it be a missing item or damage during transit.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are delivered. If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier directly for further assistance. We recommend selecting a shipping method with insurance or signature confirmation for added security.

9. International Shipping

We offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please be aware that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer.